Frequently Asked Questions
Pre Application
Should I do a strand test?
We recommend a strand test for every application so that you can ensure your hair will react to the colour correctly and to check that you are happy with the colour results.
The condition of your hair and other factors can affect this so you might get different results each time, even if using the same DROP IT Shade.
1. DROP IT works best on freshly shampooed, towel-dried hair or dry hair (dry hair will result in a more intense pigment transfer) so wash your hair in preparation.
2. Select a small section of hair from the back of your head, ideally within the midsection where it's less noticeable. A 1cm-wide section of hair works best for testing.
3. Bleaching and colouring can be messy so make sure you get your protective gloves on!
4. Apply plenty of colour to the strand and rub between your hands until you are happy the hair is fully saturated in colour.
5. Leave it on for around 10minutes after application before rinsing off. If you are after a more intense result, we suggest leaving your colour on a bit longer.
6. Rinse with cold or cool water, without shampooing, to avoid stripping fresh colour out straight away.
7. If you’re happy with how your strand test turned out, it’s time to start colouring!
Should I do a patch test?
We recommend you perform a patch test 24 hours before dyeing your hair with DROP IT. This is to test your skin's sensitivity and ensure you will not have any irritation from using the products. Different things can affect your skin sensitivity so we recommend doing one each time you are going to dye your hair even if you are an experienced at-home dyer.
Should I wear gloves?
Definitely yes to avoid having to scrub your hands afterwards! Our Semi-Permanents are saturated colours and so can leave a colour stain on your hands - wear gloves to prevent this from happening. Mix your colour together in your shrine mixing bowl with our eco tint brush and always use gloves.
Results
What results can I expect?
Add a lot and you'll get bright, fresh color. Or add just a little for more subdued hues. Results last up to a week. The results from your strand test will give you an idea of what results you can expect.
What if I don't like my results?
A strand test should give you an idea of results and inform whether you would like to go ahead on your full head. DROP IT hair dyes and toners are semi-permanent. In most cases DROP IT washes out within 7 days.
How long do DROP IT toners and hair dyes last?
Up to a week! Your color will naturally fade over time.
My colour result is not as expected
With semi-permanent hair colour formulations such as Shrine Drop It, the actual shade achieved and the way the colour fades is influenced by several factors such as the porosity and condition of your hair and other hair products that may have been used.
We always recommend carrying out a strand test before dyeing your hair. The greatest absorption of colour, truest to bottle shade and slowest fade would be on porous, bleached hair (to a lightest blonde). We would always recommend pre-lightening your hair with our Hair Bleach – Plex Technology to get the truest to bottle shade. Always make sure that your hair is lifted to a clean and even base to ensure your results aren’t patchy. By clean we mean bright and light with no yellow undertones.
We can’t guarantee that everyone will achieve the same shade, or that the colours will fade at the same rate. The results of your strand test will give you an idea of what to expect.
PRODUCT INFORMATION
This is not the colour I expected?!
With semi-permanent hair colour formulations such as Shrine Drop It, the actual shade achieved and the way the colour fades is influenced by several factors such as the porosity and condition of your hair and other hair products that may have been used.
We always recommend carrying out a strand test before dyeing your hair. The greatest absorption of colour, truest to bottle shade and slowest fade would be on porous, bleached hair (to a lightest blonde). We would always recommend pre-lightening your hair with our Hair Bleach – Plex Technology to get the truest to bottle shade. Always make sure that your hair is lifted to a clean and even base to ensure your results aren’t patchy. By clean we mean bright and light with no yellow undertones.
We can’t guarantee that everyone will achieve the same shade, or that the colours will fade at the same rate.
I’M OVER IT!
DROP IT hair dyes and toners are semi-permanent. In most cases DROP IT washes out within 7 days.
Speed up the process by…
Use a Strong Shampoo – A strong shampoo can help fade the colour. To maintain healthy hair, follow up with a deep conditioner to keep it soft and shiny. Avoid shampoos and conditioners that protect or add pigment, as they can slow down the fading process.
Use Warm Water – Warm water helps open the hair cuticles, speeding up the fading process by allowing the colour to wash out more easily. Ensure the water is at a comfortable temperature to prevent hair or scalp damage.
Wash Frequently – The more you wash your hair, the faster the colour will fade. Though daily washing isn't ideal for long-term hair health, it can help remove the colour more quickly in this case.
Will DROP IT toners and hair dyes damage my hair?
Our formulas are gentle and 100% vegan. While adding colour may cause some minor damage, our products are designed to be as gentle as possible.
I can’t choose between Ash Blonde and White Blonde help!
Ash Blonde provides a smoky, cool-toned finish, while White Blonde gives your hair a bright, clean look. Both are great for neutralising orange and brassy undertones.
Will it take to my grey/white hair?
Grey/White hair can vary massively in colour and porosity within each strand. Our Shrine shades work best on bleached hair because it makes the hair more porous and absorbs the colour better than hair that hasn’t been lightened.
However, we have had customers who have naturally grey hair, and it has worked for them. We guess it depends on the outcome that you are looking for, how many drops you use but always be prepared in case it doesn’t take to the hair. We always recommend a strand test to see how the colour will turn out on individuals' hair 😊
Why has my hair turned blue/green how do I remove this?
Blue and green-based colours can be difficult to remove because the blue pigment tends to cling to the hair. The easiest and safest way to neutralize faded blue or green tones is by using a red-based colour, which is the opposite on the colour wheel. Try using SHRINE Drop It Toner in Rosé Conditioner to gently neutralise the green, replacing it with a soft pinky-lilac hue. Over time, you can switch back to using a regular, non-toning shampoo, and your hair should gradually return to a very light blonde.
Is the colour remover bad for your hair?
Our ammonia-free formula has been made developed with coconut oil and argan oil to help protect, however colour removers can cause some minor damage to your hair, so we recommend following up with a nourishing hair mask to restore moisture and keep your hair healthy 😊
The pipette isn’t working?!
Occasionally the pipette can get blocked - you can unblock it by either washing the pipette with water of inserting a something into the pipette. If this doesn’t work, please get in touch with us at support@weareshrine.com.
Can you buy just the drops?
We're always striving to reduce our carbon footprint, and with this in mind, we’ve made our little silicon bowls fully reusable to minimize waste.
In fact, we’re excited to let you know that we will soon be offering just the drops for purchase, giving you even more flexibility and reducing packaging further. Keep an eye out on our socials!
Can I use your product when pregnant or breastfeeding?
While SHRINE products are generally safe to use during pregnancy, we recommend performing an allergy test before using any of our products (including colour shampoos and conditioners) and consulting your doctor just to double, double check!
Will my DROP IT expire?
We wish we could make our products last forever, however we will ensure to make them last as long as we possibly can. You will find the expiry date on the back on the Drop It bottle 😊
When will an item be back in stock?
If one of our items are out of stock, you can sign up to a back in stock notification to be alerted by email as soon as it is restocked.
The restock alert sign up is available on the product page.
Is Shrine cruelty free/vegan?
Absolutely. We have never tested our products on animals and we don’t work with companies who do. Each of our products are 100% vegan friendly.
How do I remove my colour?
DROP IT is designed to fade in 1-2 weeks, however, if you would like to remove your colour, we recommend using our Colour Remover to remove unwanted colour.
Is SHRINE semi-permanent dye easy to remove?
Yes! Since it's semi-permanent, the colour fades naturally with each wash. If you want to remove it faster, washing with a clarifying shampoo or using a colour-removing product can help speed up the process.
Will the colour stain my clothes or bathroom surfaces?
As with any hair dye, it's best to wear an old shirt and use protective barriers around surfaces during application. Rinse any accidental stains immediately with warm water and soap to avoid permanent marks.
HOW TO
What is SHRINE DROP IT semi-permanent hair dye?
SHRINE semi-permanent dyes are designed to deposit colour directly onto your hair without lightening it. Semi-permanent dyes offer a significant colour change and work well on both natural and pre-lightened hair.
Our toners are primarily used to neutralise or adjust unwanted tones in pre-lightened or blonde hair, such as yellow, orange, or brassy tones, to achieve a more refined shade (like cool blondes, platinum or warm brunettes).
They are designed to give you the freedom to experiment with colour without long-term commitment.
How to apply DROP IT
- Use the SHRINE bowl to measure 40ml of your chosen conditioner.
- Then use the DROP chart on the side of the box to assist you to achieve your desired shade
- Mix the drops and conditioner together until the colour is even
- Apply the product to damp or towel dried hair. Section the hair and apply the product evenly throughout.
- Wait 10 minutes to develop, rinse hair well until the product has washed out. Dry and style your hair as usual.
Do I need to bleach my hair to use DROP IT?
You don't need to bleach your hair first, but laying colour over bleached hair will give you richer results. Each product page has a Drop Chart that will show how intense your colour will be.
How long does SHRINE semi-permanent hair dye last?
The longevity of the colour depends on several factors, including hair type, the number of washes, and how well the hair is prepped before dyeing. On average, the colour lasts for 5–10 washes before fading naturally.
The longevity can vary depending on hair type, colour intensity, and hair care routine.
Toners are meant to be temporary and help maintain your existing colour. Subtle and soft. They refine your hair colour rather than changing it completely.
Are SHRINE products safe for my hair?
Yes! SHRINE dyes and toners are formulated to be gentle on hair, free of harsh chemicals like ammonia or peroxide. They are also vegan and cruelty-free.
SHRINE Safely – don’t skip your patch test!
We recommend doing patch test 24-48 hours before dyeing yourhair with DROP IT. This is to test your skin's sensitivity and ensure you will not have any irritation from using the products. Different things can affect your skin sensitivity so we recommend doing one each time you are going to dye your hair even if you are an experienced at-home dyer.
How to do a strand test
We recommend a strand test for every application so that you can ensure your hair will react to the colour correctly and to check that you are happy with the colour results.
The condition of your hair and other factors can affect this so you might get different results each time, even if using the same DROP IT Shade.
DROP IT works best on freshly shampooed, towel-dried hair or dry hair (dry hair will result in a more intense pigment transfer) so wash your hair in preparation.
Pick a piece of hair from the back of your head, within the midsection of your hair where the hair won't be missed. You can cut a piece or if you are happy to strand test without cutting, go for it. A 1cm width section of hair would be ideal.
Bleaching and colouring can be messy so make sure you get your protective gloves on!
Apply plenty of colour to the strand and rub between your hands until you are happy the hair is fully saturated in colour.
Leave it on for around 10minutes after application before rinsing off. If you are after a more intense result, we suggest leaving your colour on a bit longer.
Rinse with cold or cool water, without shampooing, to avoid stripping fresh colour out straight away.
If you’re happy with how your strand test turned out, it’s time to start colouring!
Should I wear gloves?
We would always suggest you wear gloves to avoid having to scrub your hands afterwards!
Our Semi-Permanents are saturated colours and so can leave a colour stain on your hands - wear gloves to prevent this from happening.
Is the packaging recyclable?
We’re proud to share that Shrine’s packaging is designed with sustainability in mind. All of our product packaging is recyclable, helping to reduce waste and make it easier for you to dispose of responsibly.
Our silicone mixing bowls can also be recycled; however, they require special processing and can’t be placed in standard household recycling. We recommend checking with your local recycling facility to see if they accept silicone materials, or searching for specialized silicone recycling programs in your area.
Can I mix and match SHRINE colours together?
Absolutely! SHRINE's customisable colour drops are designed to be mixed, allowing you to create your own unique shades. Just adjust the number of drops to get the intensity or hue you want (just remember to strand test to make sure you love it!)
Can SHRINE semi-permanent dye be applied to dark hair?
While SHRINE colours are more vibrant on pre-lightened or blonde hair, darker hair can still achieve a subtle tint. For bold results, it’s best to lighten your hair before application.
HOWEVER, depending on how dark your hair is and what you are hoping to achieve we do offer toners and dyes for darker hair types.
Is SHRINE hair dye suitable for all hair types?
Yes, SHRINE dye can be used on all hair types. However, the colour outcome may vary based on your hair's natural colour, porosity, and condition.
How can I maintain my hair colour for longer?
To keep your colour for as long as possible we always advise:
Wash your hair less frequently and use sulphate-free shampoo.
Rinse with cool water to help seal the colour.
Avoid excessive heat styling, which can cause the colour to fade faster.
Can I use DROP IT on my weave or extensions?
You can! Just avoid synthetic hair. When using toners and hair dye, the best results are achieved on natural human hair.
BLEACH
Why is it better for your hair?
Our Bleach has built in plex technology within the powder which replenished the hair as it works as a re-bonding agent! It also includes hero ingredients, such as mineral oil, sunflower seed oil which helps to prevent damage and has detangle and shine properties.
How many kits do I need for root bleach?
Shrine bleach kit is x2 uses per kit. If you are doing a full head you will need the full kit.
What is plex and why it is good?
Plex technology is a unique complex which aids the process of building bonds and works on improving the hair condition both inside and out.
How can I recycle my bleach kit?
Once you have finished with you products rinse both the Bleach sachets and Developer bottle. Once rinsed, these can be recycled in your at home recycling bin. Your silicone bowl is reusable along with your gloves that can be used up to 3 times. Once finished using please rinse and take to your local recycling bank.
I have curly hair is this suitable for me?
Yes, our ‘better for your hair’ Bleach is suitable for all hair types.
Tested and Salon approved.
Does this work on grey hair?
Yes, our bleach works on all hair types and colours. Finish off with one of our toners for the perfect finish!
What colour will my hair go after using the bleach?
After using our Bleach your hair should lift to a pale Yellow colour. Please note this will be dependent on your base colour, and if you have any colour / product build up. We recommend using on freshly washed hair. Once lifted to a pale Yellow colour finish with one of your Drop IT toners for a just-left-the-salon finish at home.
Shipping & Returns
Do you accept returns?
Due to hygienic reasons we do not accept returns at this time.
Where is my order?
You will be sent an email with a tracking number for your order as soon as it has been dispatched. Shipping takes approximately 2-3 working days.
Please allow up to 5 working days before contacting our customer services team.
Please note that during bank holidays, your order may take longer to arrive.
Why can’t I order to my international address?
Unfortunately, we have temporarily halted international shipping.
Please keep an eye on our website as we hope to resume this soon. If you wish to be notified when we resume international shipping, please contact support@weareshrine.com
Can I cancel my order?
Yes, you can cancel your order as long as it hasn’t been prepared for dispatch.
To request a cancellation, please email us at support@weareshrine.com, and we will do our best to accommodate your request.
I have an issue with my order
We want to ensure the smoothest journey from start to finish however, we know things don’t always go as planned. If your order arrives and it is either damaged, faulty or sadly missing an item please get in touch to let us know.
If you can take a few pictures of how your order arrived, (showing any issues, or what you received as best you can). Please include your order number and the email address you placed the order with so we can get this sorted for you 😊